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1. Overview
The Office of Information Technology is responsible for introducing new technological mediated processes into the everyday University educational life, while supporting its mission and values. IT serves both the administrative and academic life of the institution; students, faculty, and staff.
Information Technology offers student, faculty, and staff support of computer facilities through a wide range of services including hardware repairs, software problem resolution, and training for teaching, learning and research.
The campus supports 25 campus-wide labs for student use with more than 525 computers. These labs offer free LaserJet printing services and a wide range of software. All dormitory rooms are connected to the network with more than 1,000 computers currently in use. There are approximately 5,000 ports available with more than 1,700 computers for staff and faculty.
Every member of the campus community has an account on the university-wide integrated E-mail system. Students have the ability to access their grades, registration, financial aid, account status, class schedules, and job bank listings through the Student Information System (SIS).
Most classrooms are wired with at least two network connections for faculty, staff and student access. Twenty-seven smart classrooms connected to the Internet include a high-resolution projection overhead digital projector and screen. Four classrooms are equipped with projection units and a network connection at every seat. The Educational Technology Department and School of Professional Accountancy require students to have laptops.
The Campus and the University Connectivity vision is to provide easy access anytime anywhere and the introduction of wireless communication has been an ongoing IT commitment. Wireless is available around campus in most essential locations. The campus prides itself on its beautiful grounds and sprawling fields. To allow students to enjoy the beauty while enriching the academic experience, the Great Lawn has been included in the wireless project, so that learning can occur outdoors.Feel free to visit the C.W. POST Information Technology website at www.liu.edu/it/cwpost.
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2. How Can I Get Help With a Computer-Related Problem?
The Information Technology office is responsible for handling all computer related problems for faculty and staff. If you experience a problem, call the IT office at x2281. You will be placed on our daily problem log and a technician will call you and attempt to resolve the problem over the phone or in person.
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3. What Labs Are Available On Campus?
The campus supports 25 campus-wide labs for student use with more than 525 computers. General access computer labs are located in the Library, Hillwood Commons and South Residence. These labs are equipped with access to the Internet, office suite products, graphical and statistical packages, programming tools, databases and other resources. Students can use PC or Macintosh computers and all labs offer free LaserJet printing services.
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4. Where can I connect to the Internet with my wireless laptop on campus?
With a wireless network card in your laptop, you can enjoy the convenience of accessing the Internet from many campus locations including:
-The Great Lawn
-Hillwood Commons Cafeteria
-Commuter Students Lounge
-Pratt Recreation Center
-Library
-Lorber Hall lobby
-Winnick Main Cafeteria
-And many classrooms on campus
To take advantage of wireless access, you will need to register your laptop with the IT office. Please visit the IT office to fill out an application.
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5. How Do I Make a Lab Reservation?
Computer labs can be reserved for class use. All labs are located in the Library and include between 18 and 24 student computers, an instructor workstation, an overhead projector and a screen. To make a reservation, go to the IT website at www.liu.edu/it/cwpost, click on the Forms/Applications link and click on Lab Reservation. Fill out the entire form and click Submit. Please be sure to list all dates that you will need to reserve the lab. Reservations are generally given on a first-come first-serve basis, so be sure to make your reservations early. For the Fall semester, reservations are accepted as early as August. For the Spring semester, reservations are accepted as early as December.
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6. How Do I Obtain a Long Island University E-mail Account?All university employees are entitled to a Long Island University e-mail account. To obtain an account, stop by the IT office in the Library, Room 236A to fill out an application. Once your application has been submitted, your e-mail account will be created and activated within 24 – 48 hours.
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7. What is My E-mail Address?All e-mail accounts that are created follow a standard naming convention. Your e-mail address will be FirstName.LastName@liu.edu. For Example: An e-mail address for someone named Jack Petersen will be Jack.Petersen@liu.edu. This method makes it easy to determine the e-mail address of other LIU employees.
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8. How Do I Access My E-Mail?There are two methods in which you can access your e-mail:
1. Microsoft Outlook
To use Microsoft Outlook, we must send a technician to configure your computer. If this has not already been set up, please contact the Information Technology department at x2281 to arrange this. Using Microsoft Outlook is generally the preferred method for checking your e-mail when you are on campus. Outlook is usually faster to access and gives you many more features over WebOutlook including an easy to use calendar, a University wide e-mail address book and filtering abilities.
2. WebOutlook (http://weboutlook.liu.edu)
You may begin using WebOutlook immediately from any computer that has Internet access. This is a convenient option when checking your e-mail from home or any location out of the office. To use WebOutlook follow these steps:
1. Open Internet Explorer
2. Enter weboutlook.liu.edu in the address bar
3. This will bring you to the Enter Network Password Dialog box. Enter your username (by default this is the first letter of your first name and the first seven characters of your last name) and your password and click OK
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1. Log on to the Web E-Mail Server at http://weboutlook.liu.edu
9. How Do I Change My E-Mail Password?
2. Enter User Name and Password and click OK
3. On the left pane, click on the Options shortcut
4. Scroll down to locate the Password section
5. Click the Change Password button
6. Enter in the domain name (liunet), your user account name, your current password and enter your new password twice
7. Click OK (Note: The Reset button is used if you want to clear this form and begin entering the information again.)
8. You should see a message stating your password was successfully changed
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10. How Do I Obtain a Faculty Web Page?
All faculty members are entitled and encouraged to build their own web page or web site. Long Island University web pages are for the posting of course materials and personal information only. Some of the most common uses of web pages include posting the course syllabus, assignments, course notes, PowerPoint presentations, Word documents, student work, and photos.
To get started, you will need access to a server where you can post your web pages. To obtain access and activate your web page, contact the IT Office at x2281.
The Faculty web server is http://myweb.cwpost.liu.edu. The URL for an account with the username jsmith would be http://myweb.cwpost.liu.edu/jsmith/.
You can upload files to the server using any FTP software, many of which are freely downloadable. Use the following settings to FTP files to the new server:
For assistance with creating web pages, the FTRC offers workshops on Web Development.
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11. What is WebCT?WebCT is a suite of user-friendly web-based course tools that allow faculty to create a customizable and interactive web presence for their courses. WebCT allows faculty to upload and organize course materials and post assignments. It also incorporates several useful applications including an on-line calendar, bulletin board, chat, email, on-line quizzes and student group areas. Each WebCT course is password protected and students are set up with individual accounts to access their WebCT course materials.
To use WebCT you and your students will need a current web browser such as Internet Explorer or Netscape Navigator. Faculty members often use web page development software such as Microsoft Word and Netscape Composer to prepare course content.
For assistance, the FTRC offers workshops on using WebCT. In addition, faculty is encouraged to call the FTRC to schedule an appointment for help getting started with WebCT.
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12. How Do I Start Using WebCT in My Class?The first step is to obtain a faculty WebCT account. To do this, go to the IT web site at www.liu.edu/it/cwpost, click on the Forms/Applications link and click on WebCT Course Request. You will need to fill out this form for each class in which you will be using WebCT. Once you have submitted this request, you will receive a response within 24 – 48 hours with the username and password you will need to get started. You course will be created and the students will be added to your course. You can access your new WebCT course from any computer with an Internet connection, whether on or off campus.
We recommend attending the Introduction to WebCT Course Workshop. This workshop is offered by the IT office every semester. For the workshop schedule, go to www.liu.edu/it/cwpost and click on the Workshops and Training Link. This workshop will provide an overview of how to add course material; post a Syllabus; convert Microsoft Word documents into HTML format; Manage Files; and implement WebCT tools.
From within your WebCT course you can take the WebCT guided tour. To do this click on Take Guided Tour on the left hand side. Once you have read through this overview, click View Designer Map for an interactive version of the page that lists all course features. You can use this page to access the elements you want to work on.
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13. How Do I Logon to WebCT?
To logon to a WebCT course, go to http://webct.liu.edu and click the Log on link. Enter the appropriate username and password. FTRC will create a faculty account for you on WebCT when you request your first WebCT course set-up.
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14. What is a LISTSERV and how do I setup a LISTSERV?Similar to a distribution list, a LISTSERV is an e-mail based communication tool that provides the opportunity to post suggestions or questions to a large number of people at the same time. Generally, the LISTSERV will target pre-determined topics and discussions. E-mails that are sent to the LISTSERV are distributed to all members of the list.
To set up a LISTSERV, please call the IT office at x2281.
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15. What Resources are Available to Students?Every registered student is automatically assigned an e-mail account. Students can find out their account information by logging into the Student Information System.
Student Information System (SIS)
The Student Information System (SIS) was created to allow Long Island University students on-line access to their records. This includes information relating to billing and financial aid, registration, grades, class schedules, e-mail account information, job bank listings, a Degree Audit program, WebCT accounts and more.
To access SIS, go to LIU’s web page at http://www.liu.edu and click on the Student Information Systems link. Follow instructions to logon.
Computer Labs
The campus supports 25 campus-wide labs for student use with more than 525 computers. General access computer labs are located in the Library, Hillwood Commons and South Residence. These labs are equipped with access to the Internet, office suite products, graphical and statistical packages, programming tools, databases, servers, mainframe and other resources. Students can use PC or Macintosh computers and all labs offer free LaserJet printing services.
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16.What are the computer lab hours?
C.W. POST Campus Information Technology labs are open every day of the week with extended hours during examination periods. All labs are staffed by Graduate Assistants, who are there to answer your general computer related questions.
Library Hillwood Commons South Residence
Mon–Thurs 8 am – 11 pm Mon–Thurs 10 am – 11 pm Mon-Sat 9 am – 1 am
Fri-Sat 8 am – 5 pm Fri-Sat 10 am – 5 pm Sun 12 pm – 1 am
Sun 12 pm – 8 pm Sun 12 pm – 11 pm
What Resources are Available to Students? (continued)
WebCT
Students enrolled in a course using WebCT will automatically be set up with WebCT accounts. To logon to a WebCT course, go to http://webct.liu.edu and click the Log on link. Enter the appropriate username and password. To obtain this information, students can login to SIS and click on the e-mail account information link.
Internet Access in the Dorms
Students living in the residence halls are welcome to bring their own personal computers, as each dorm room is equipped with two data jacks, enabling students to connect to the high-speed campus network. To connect to the Internet, your computer must have an Ethernet card/adapter and a CAT 5 cable which plugs into the data jack. Simply plug the cable from the computer into the data jack and you will be up and running in no time.
Wireless Network Access
With a wireless network card in your laptop, faculty and students can enjoy the convenience of accessing the Internet from many campus locations including the Great Lawn, Hillwood Commons Cafeteria, Commuter Students Lounge, Pratt Recreation Center, Library, Lorber Hall lobby, Winnick Main Cafeteria and many classrooms on campus. To take advantage of wireless access, you will need to register your laptop with the IT office. Please visit the IT office to fill out an application.
McAfee Virus Protection (on-campus only)
Virus protection is available to all students living on campus. LIU has a licensing agreement with McAfee which allows us to distribute copies of the McAfee Anti-Virus software to our students. To download this software or the latest update, go to LIU’s web page at http://www.liu.edu and click on the Virus Protection Link. You must be on campus to download the software. To be effective, virus software must be updated frequently.
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17. What is the Faculty Technology Resource Center (FTRC)The Mission and Purpose of the Faculty Technology Resource Center is to build a network of faculty committed to excellence in teaching with technology and to support and encourage professional development and growth towards a learning environment enhanced by technology.
The center provides technical training and support from both staff and faculty who are committed to contributing their expertise. This is comprised of workshops, presentations, one-on-one training, discussions, demonstrations of new and innovative technologies and more. By drawing on the strength and experience of faculty, we aim to create a dynamic center for learning and scholarship, to build a place for the sharing of ideas, and to develop a peer support network.
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18. Where is the FTRC?
The FTRC is located in the Library, Room 222.
What Software Training is Available?
The IT Office offers workshops for faculty and staff covering the following topics: Microsoft Word, Excel, PowerPoint, Access, Outlook, WebCT, and Web Page design and creation. These are offered every semester and throughout the summer/winter breaks. To view the workshop schedule, go to www.liu.edu/it/cwpost and click on the Workshops and Training Link.
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19. How Do I Reserve a Projector or Other Audio Visual Equipment?The Audio Visual department located in the Library, Room 123, handles the loan of all Audio Visual related equipment. The equipment available includes overhead projectors, slide projectors, video camcorders, tripods, VHS & TV sets, screens and more. To make a reservation contact Phyllis Sweet at x2311. You will need to fill out an order form with your request.
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20. Can I Borrow Software to Load on My Home Computer?The Instructional Media Center (IMC), located on the first floor in the Library, will allow you to borrow a copy of Microsoft Office or Microsoft Windows to load on your home computer.
From the LIU home page, you can also download a number of helpful programs for free including McAfee Anti-Virus, Netscape, Eudora, FTP, Telnet, Acrobat Reader, Real Player and more. From www.liu.edu, simply scroll to the bottom of the page and click on the Downloads link.
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21. What is the Faculty Computer Loan Program?The office of Information Technology, working closely with the Vice President’s office, encourages full-time faculty to use computers and technology in the classroom. To support this, faculty have the opportunity to obtain a two year interest-free loan up to a maximum of $2,400.00 (with a minimum of $100/month payroll deduction payback policy) toward the purchase of computer equipment. This has been a very successful program, which has allowed Full-Time faculty to upgrade their technology needs. Certain exclusions apply to visiting faculty. Full-time faculty who have already taken a loan and purchased equipment can apply for an additional loan for the purchase of upgraded equipment every three years.
To obtain a loan, visit the IT website at www.liu.edu/it/cwpost, click on the Forms/Application link and click on the Faculty Loan Application. Follow the instructions on the loan application.
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22. What are Smart Classrooms and where are they located?Smart Classrooms are classrooms that include an overhead projector unit, a screen, and one or more network connections. There are currently 27 Smart Classrooms located throughout the C.W. POST Campus. Faculty members can easily hook up a laptop and display PowerPoint presentations or other course materials for students. You will need a cable to connect your laptop. This cable can be obtained from the IT Office in the Library, Room 236A.
23. How do I get Windows XP to display video files on a computer projector?
First, make sure the computer display is set to LCD+CRT, usually by pressing Fn + one of the function keys displaying dual output.
Next go to control panel, and open the display properties icon. Choose Settings, and Advanced. Choose Overlay Controls and Video Mirror Controls. Choose Primary display or Secondary display in Full Screen Device. Click OK.
The specific settings may vary on different machines, but should follow a similar method.
